globeandmail.com : Communication more than just sending e-mails
globeandmail.com : Communication more than just sending e-mails: "
Communication more than just sending e-mails
Sometimes, face-to-face is the best way to get the message across, Virginia Galt writes
From Saturday's Globe and Mail
We're so hooked on e-mail that we sometimes send electronic notes to the person sitting in the very next cubicle, instead of having a conversation. The recordings we leave on our answering machines are often so vague that a caller has no idea whether we're actually in the office or enjoying the second week of a vacation in Hawaii.
We telephone each other from the gym, the road, the checkout line, distracted as we struggle to get everything done -- all to the detriment of effective communication, says consultant Jo'Ann Alderson, president of Toronto-based Progressive Communications Inc.
'Today, over 80 per cent of our business is actually conducted without ever seeing the people we work with,' Ms. Alderson told the Human Resources Professionals Association of Ontario convention, held recently in Toronto.
But even though we may be faceless, we still leave an impression -- good or bad -- on the very people we need to persuade, cajole, serve and team up with everyday, says Ms. Alderson, who advises clients on how to use telephone and e-mail technology to their best effect.
'How do you come across when people can't see you?'
The most basic, but frequently neglected principle, is that the other person's time is just as important as ours, communication consultants say.
(click on the hyperlink above to view the full article)"
Communication more than just sending e-mails
Sometimes, face-to-face is the best way to get the message across, Virginia Galt writes
From Saturday's Globe and Mail
We're so hooked on e-mail that we sometimes send electronic notes to the person sitting in the very next cubicle, instead of having a conversation. The recordings we leave on our answering machines are often so vague that a caller has no idea whether we're actually in the office or enjoying the second week of a vacation in Hawaii.
We telephone each other from the gym, the road, the checkout line, distracted as we struggle to get everything done -- all to the detriment of effective communication, says consultant Jo'Ann Alderson, president of Toronto-based Progressive Communications Inc.
'Today, over 80 per cent of our business is actually conducted without ever seeing the people we work with,' Ms. Alderson told the Human Resources Professionals Association of Ontario convention, held recently in Toronto.
But even though we may be faceless, we still leave an impression -- good or bad -- on the very people we need to persuade, cajole, serve and team up with everyday, says Ms. Alderson, who advises clients on how to use telephone and e-mail technology to their best effect.
'How do you come across when people can't see you?'
The most basic, but frequently neglected principle, is that the other person's time is just as important as ours, communication consultants say.
(click on the hyperlink above to view the full article)"
posted by Daryl at 2:14 PM
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