The Globe and Mail: Small firms seek remote help for IT problems
The Globe and Mail: Small firms seek remote help for IT problems: "
Under the contract, Downing pays a set price each month to have Markham, Ont.-based Dynamix Solutions Inc. monitor, update and maintain the network. Instead of placing technicians on-site, which would be an expensive option, Dynamix accesses Downing's network remotely to monitor and maintain it, using a secure Internet connection. Mr. Ceolin only pays extra if Dynamix has to send in technicians to fix hardware problems.
The result is that Downing's IT costs are consistent and 'considerably' lower when averaged out, and the network is seldom down, Mr. Ceolin said. If it goes down, 'almost all problems' are solved remotely so there is no extra charge.
Dynamix's remote network monitoring and management prices start at $500 a month, which would cover a company of about 10 employees running a small network, said James Moutsos, Dynamix Solutions president. That's a fraction of what it would cost to have just one dedicated tech expert on staff.
While remote monitoring might sound like insurance, the companies offering these types of services usually do more than just deal with tech crises.
Dynamix, for example, updates small businesses' antivirus software and security patches and monitors the validity of data backups - services that otherwise might not get done and that can prevent problems and downtime."
Under the contract, Downing pays a set price each month to have Markham, Ont.-based Dynamix Solutions Inc. monitor, update and maintain the network. Instead of placing technicians on-site, which would be an expensive option, Dynamix accesses Downing's network remotely to monitor and maintain it, using a secure Internet connection. Mr. Ceolin only pays extra if Dynamix has to send in technicians to fix hardware problems.
The result is that Downing's IT costs are consistent and 'considerably' lower when averaged out, and the network is seldom down, Mr. Ceolin said. If it goes down, 'almost all problems' are solved remotely so there is no extra charge.
Dynamix's remote network monitoring and management prices start at $500 a month, which would cover a company of about 10 employees running a small network, said James Moutsos, Dynamix Solutions president. That's a fraction of what it would cost to have just one dedicated tech expert on staff.
While remote monitoring might sound like insurance, the companies offering these types of services usually do more than just deal with tech crises.
Dynamix, for example, updates small businesses' antivirus software and security patches and monitors the validity of data backups - services that otherwise might not get done and that can prevent problems and downtime."
posted by Daryl at 10:49 AM
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